Terms and Conditions

TERMS AND CONDITIONS

INTRODUCTION

This website can be accessed through Shopify weplaysmart.co.za (the “Website”) and is owned and operated by WePlaySmart Pty Ltd (“WePlaySmart”, “we”, “us” and “our”).

We are in the early childhood development industry and we sell toys and educational tools. We source our main products from global suppliers with care and annual quality control checks.

USE OF OUR WEBSITE

Our customers are welcome to browse or use our website for your own personal shopping and information purposes only. No other use is permitted without our prior written consent. The unauthorized use, copying, reproduction, variation, modification or distribution of the content of this website, the uploading of any unlawful or damaging information or viral software or the creation of any links to our website from any other site whatsoever is strictly prohibited.

We reserve the right to suspend our website or any part thereof or terminate your account at any time if we, in our sole discretion, determine that you are not using the website in compliance with these T’s & C’s and/or if we believe the information provided by you is untrue, inaccurate or incomplete. By browsing our website and by clicking on the “payment” button on the website, you as the customer acknowledges that you have read and understood these Terms And Conditions (T’s & C’s) and agree to be bound by them.

USE OF OUR WEBSITE OUTSIDE OF SOUTH AFRICA

Customers who are not resident in the Republic of South Africa are welcome to use our website in accordance with these T’s & C’s and to make online purchases provided that the delivery address is within the borders of South Africa. This website is governed by the laws of South Africa and Weplaysmart PTY (Ltd) chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

UNINTENTIONAL & OBVIOUS ERRORS

While all reasonable precautions are taken by WePlaySmart to provide the most accurate information on our website, in the event that we identify any inadvertent and obvious error in the price, product or service description, images, availability and any other relevant content, WePlaySmart will not be obliged to provide you with the affected product or service via our online store. 

WePlaySmart will make every effort to contact and alert the customer of such an error. In such circumstances the customer will be entitled to cancel the purchase and WePlaySmart will provide the customer with a full refund for the amount paid.

Furthermore, while we appreciate that WePlaySmart website may be used as a source of research and information regarding the listed products and pricing before attending one of our many physical stores to purchase the desired goods, please note that the pricing, description and availability on the WePlaySmart website does not constitute an offer by any of our physical WePlaySmart stores. As such, our physical stores will not be obligated to honour such online pricing where it conflicts with our physical store pricing where it is determined to be, in our sole discretion, to be an unintentional and obvious error.

We therefore recommend that all customers confirm the pricing and availability with the respective store prior to visiting the store to make their purchase.”

ACCURACY OF INFORMATION

All reasonable steps are taken to ensure that the information on our website is accurate and up-to-date. We do not however warrant that the content and/or information displayed is always accurate, complete and/or current. Any comments uploaded by users or any authorised experts are their opinions alone and do not necessarily represent our views, opinions, beliefs or values.

INTELLECTUAL PROPERTY

All rights, including but not limited to, copyright, trade mark and other intellectual property rights embodied in the WePlaySmart products as well as any logos, text, images, video, audio or other material on this website are owned by or licensed to us. Unauthorised use, reproduction, modification and/or distribution of the WePlaySmart products or content of this website is strictly prohibited and constitutes an unlawful infringement of our intellectual property rights.

ADVERTISING AND HYPERLINKS

At times there may be external hyperlinks which may appear on our website. We do not necessarily have a relationship with any third party who is linked to our web site, nor does a link signify our endorsement of the third party, its products and/or services. Your reliance on any information contained in such third party material is entirely at your own risk.

ONLINE REGISTRATION AND PRIVACY OF YOUR INFORMATION

Our customers are required to register with us before placing their first order online. Please click on Register to complete the registration form. Registration and/or use of our online shopping website constitutes your acceptance and agreement to be bound by these T’s & C’s.

To register our customers will be required to provide certain information including personal details, including an email address and password. Please keep your password private. We accept no liability for any damages suffered or losses incurred from the use or misuse of your password. Our customers will be required to enter their email address and password each time you visit our online shopping site. To amend any of your details, please go to “My Account” and follow the available link provided.

Customer Privacy policy we shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php.

PRODUCT SALES AND AVAILABILITY

All products displayed on our website are subject to availability and will be delivered only within the Republic of South Africa where we can accommodate deliveries. All prices shown on our website are quoted in South African Rands and are valid and effective only in the Republic of South Africa. We cannot always guarantee stock availability and will deliver a substitute product, if possible, where our customers have authorised us to do so. If we are unable to supply certain items or quantities ordered, our customers nevertheless agree to accept delivery and make payment for the items delivered. We reserve the right to discontinue and/or change the specifications of our products and services from time to time without notice. We will inform our customers as soon as possible if any products or services ordered by you are not available. Our customers will be charged the prices that are reflected online, subject to availability and your chosen delivery address. The prices include Value-Added Tax (VAT) when the buyer place the order. Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations. Special promotions apply only to items on your original online order (i.e. not on items which are added after the order was placed). Please note that promotional products are limited to two items per customer, while stocks last.

COLOURS

We have made every effort to display as accurately as possible the colours of the products that appear on our website. However, the actual colours our customers see will depend on the device that you use to access our website. We cannot warrant that your device’s display accuracy of the colours as these may generally differ.

PAYMENT

Our customers offer is deemed to be accepted when you receive an order confirmation. By submitting your order and payment card details you warrant that you are authorised to make payment with the payment card and that there are sufficient funds available to pay for the order.

Payment options accepted Fastpay may be made via Visa, MasterCard, Diners or American Express Cards or by EFT bank transfer into the Weplaysmart bank account, the details of which will be provided on request.

Card acquiring and security Card transactions will be acquired for Weplaysmart via Fastpay (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks.  Fastpay uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.fastpay.co.za to view their security certificate and security policy.

Merchant Outlet country and transaction currency The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

CANCELLATIONS

If for any reason our customers would like to cancel an order this may be done only by visiting “Track Your Order” on our website or by contacting us through email. Our customers will only be able to cancel orders until midnight on the day prior to the date of delivery. We may debit your payment card for the delivery fees in respect of any late cancellations. If our customers cancel their payment for any reason or if your payment card should cease to be valid for whatever reason, you will remain liable for the full purchase price, including all related costs. We reserve the right to cancel any order/sale and/or your registration in the event of a breach of any of these T’s & C’s.

RETURN AND REFUND POLICY

Return and Refunds policy The provision of goods and services by us is subject to availability.  In cases of unavailability, after the buyer paid for the products, we will refund the client in full within 30 days.  Cancellation of orders by the client will attract a  5 % administration fee. (If appropriate – provide details of your policy regarding damaged goods.  Also mention guarantees, warranties, etc.)

DELIVERY OF PRODUCTS

  1. Delivery policy Subject to availability and receipt of payment, requests will be processed within 1-5 days and delivery confirmed by way electronic communication. (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.) Weplaysmart takes responsibility for all aspects relating to the transaction including sale of goods sold on this website, customer service and support, dispute resolution and delivery of goods via uAfrica.com 012 940 1060 contact support@uafrica.com.

 DISCLAIMERS AND EXCLUSIONS OF LIABILITY

The WePlaySmart products are new and never used but also sold voetstoots and WePlaySmart make no representations or warranties of any kind, whether express or implied with regard to these products or any matter affecting the sale thereof. WePlaySmart or their agents/representatives or employees accept no liability, for any direct, indirect, incidental, special or consequential loss or damage of any kind whatsoever or howsoever caused arising from the use of our website or the WePlaySmart products (including tools and stimulation activities) of the purchase of any of our products or services.

Our customers agree to indemnify us against any loss or damage suffered or liability incurred by reason of any act or omission on your part or that of any third party acting on your behalf in connection with your use of our website and/or your purchase of any products or services.

The WePlaySmart products (including toys and stimulation tools) may cause harm to a child / baby when used. Our customers therefore agree to supervise all activities pertaining to the use of the WePlaySmart products on a full time basis and in ever presence of the child / baby during the usage of the WePlaySmart products.

In the event that any clause contained in these T’s & C’s is/are invalid or unenforceable, then such clause shall not affect the validity or enforceability insofar as the remaining clauses of these Terms are concerned.

WePlaySmart shall not be regarded as having waived, or be precluded from exercising any right under these T’s & C’s by reason merely that we have provided any indulgence to our customers or we fail to exercise or delay exercising any right we may have, whether the same right or any other right.

GENERAL

WePlaySmart reserves the right to alter or amend these T’s & C’s without notice. Any abuse whatsoever of the website by any customer constitutes a criminal offence to which shall be dealt with the requisite authorities. Other limitations on the use of the website may be communicated from time to time. Browsing our website and by clicking on the “Agree” button on the website irrevocably signifies your agreement to the above Terms and Conditions.

This website is managed by Weplaysmart PTY (Ltd) based in South Africa with director Louis Kroon and with registration number: 2019/054008/07. Address: 334 Cliff Ave, Waterkloof Ridge, Pretoria, 0660768580. If our customers have any questions regarding our website, the T’s & C’s, products or services, please contact us on sales@weplaysmart.co.za.